Education

Care for enrollment and student support at the same time

Tingchao gives education teams end-to-end AI for enrollment, course promotion and student Q&A — lifting both conversion and reputation.

Common education-ops pain

Before

Enrollment posts scatter across platforms; high-intent leads slip through.

With Tingchao

Unified account management + centralized high-intent lead capture into CRM.

Before

Inquiry peaks overwhelm human staff; prime time drops conversions.

With Tingchao

24/7 AI Q&A grounded by course KB, with auto-escalation for high-intent users.

Before

Parent complaints and negative reviews go unattended; brand damaged.

With Tingchao

Real-time alerts on negative density and sentiment anomalies for instant response.

Typical scenarios

01

Enrollment

Matrix accounts publish recruitment content and patrol engagement.

02

Course promotion

AI identifies high-intent users and auto-follows up.

03

Student Q&A

KB-driven AI Q&A; complex questions escalate to humans.

04

Parent-school

Real-time patrol of parent reviews; protect reputation.

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