Product · Tingchao
One platform for multi-platform AI operations
From publishing to engagement, sentiment to analytics — Tingchao puts the full social-ops loop in one place.
Why brands choose Tingchao
Comments slip through
Trending posts get hundreds of comments — ops teams cannot keep up, high-value users go cold and leads quietly disappear.
Full coverage · priority sorting
AI scans every comment and DM, ranks by intent and value, and surfaces high-priority items to ops first.
Platform-hopping fatigue
Hours wasted switching between Douyin, Xiaohongshu and Bilibili dashboards every day — important messages slip away.
Unified inbox
All platforms and accounts in one inbox — reply across every channel without leaving the page.
Inconsistent voice
Different ops people reply with different tone — brand voice drifts, pre- and post-sales promises conflict, complaints follow.
KB-grounded brand voice
AI drafts from the brand KB, humans approve — every outbound reply stays on-brand and compliant.
Data scattered
Each platform has its own dashboard — no cross-platform view, reviews run on gut feel, budgets are hard to justify.
One unified dashboard
Account trends, intent distribution and ROI all flow into a single view — every decision backed by data.
Core capabilities in depth
Publishing & task management
- • Unified asset upload across text, video and multi-image
- • Multi-platform, multi-account scheduling and batch distribution
- • Instant or scheduled publishing with full traceability
Smart comments & DM ops
- • Auto patrol of comments and DMs, surfacing high-priority threads
- • KB-grounded reply drafting with brand-consistent voice
- • Configurable actions: like, reply, delete, escalate to human
AI intent & smart routing
- • Detect inquiry, complaint, suggestion, praise, spam, negativity, feedback
- • Priority alerts for high-risk and high-value content; auto-escalation
- • Human-in-the-loop fallback for sensitive operations
Analytics & growth dashboards
- • Account trends, sentiment and intent distribution, cross-platform compare
- • Task execution outcomes and ROI traceability
- • Closed-loop data to continuously refine strategy and cadence
Anomaly & sentiment alerts
- • Real-time detection of negative density spikes and sentiment anomalies
- • Follower surges/drops and engagement anomalies tiered
- • Routed to ops/brand owners by risk level
Multi-platform reach · Core advantage
- • Coverage across major social platforms; long-term account stability
- • Coverage across Xiaohongshu, Douyin, Kuaishou, Bilibili and other major social platforms
- • Account assets stay safer and more stable long-term
AI-accelerated end-to-end ops
- STEP 01MaterialContent import Asset library
- STEP 02AI AnalysisContent understanding Audience analysis
- STEP 03Auto PatrolReal-time monitoring Anomaly alerts
- STEP 04IntentMulti-dimension intent Sentiment
- STEP 05Smart ReplyAI-generated reply Smart engagement
- STEP 06Data LoopData backflow Review & optimize
Tingchao at work
"Does this serum really help pore appearance? Safe for sensitive skin?"
- 01 Intent: high-intent inquiry + sensitive-skin segment tag
- 02 KB matches product ingredients with a sensitive-skin sample-kit offer
- 03 Reply drafted + sample link sent, tagged as a seeding lead
High-intent users no longer slip through; DM-to-WeCom conversion lifts notably.
"The game keeps crashing after the update — please fix it."
- 01 Anomaly monitor flags rising density of the same complaint
- 02 Auto-cluster similar reports, mark as high-risk sentiment
- 03 Push to ops/tech; unified soothing reply + human escalation
Sentiment is contained early — no negative spiral at a critical version milestone.
"Can I study while working full-time? Any program for total beginners?"
- 01 Intent: enrollment inquiry · high value
- 02 DM probes city, baseline and learning goal
- 03 High-intent lead pushed to WeCom for counselor handoff
Zero leads lost in enrollment peak; counselors close more efficiently.
Built to be trusted
Encrypted · never reused
Encrypted in transit and at rest; customer data is strictly isolated and never used for training or resale.
Tiered access · human-in-the-loop
Account / workspace / role permissions; sensitive operations require human approval and every action is auditable.
Flexible deploy · SLA-backed
SaaS, on-prem or hybrid; enterprise SLA with 24/7 technical support.
WeCom
Push high-intent leads to WeCom with one click — seamless sales handoff.
DingTalk bot
Sentiment alerts and task notifications land in your workgroup in real time.
Feishu bot
Connect with Feishu workflows — key events flow into calendars and Bitable.
Webhook / Open API
Event Webhooks and OpenAPI — plug Tingchao into any business system.
FAQ
Which platforms does Tingchao support?
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Is customer data safe?
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Can AI replies go off-brand? How is compliance handled?
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How does Tingchao integrate with existing systems?
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How is Tingchao priced? What does the basic plan cost?
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How do I get started?
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Why Tingchao
- Unlike CS-focused SaaS, Tingchao centers on long-term operations asset accumulation
- Deep coverage of domestic platforms — reaching scenarios overseas products cannot
- Engineering-first stack: from foundation models to the operations platform — all owned end-to-end
Ready to hand account operations to AI?
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