Product · Tingchao

One platform for multi-platform AI operations

From publishing to engagement, sentiment to analytics — Tingchao puts the full social-ops loop in one place.

Core capabilities in depth

1

Publishing & task management

  • • Unified asset upload across text, video and multi-image
  • • Multi-platform, multi-account scheduling and batch distribution
  • • Instant or scheduled publishing with full traceability
2

Smart comments & DM ops

  • • Auto patrol of comments and DMs, surfacing high-priority threads
  • • KB-grounded reply drafting with brand-consistent voice
  • • Configurable actions: like, reply, delete, escalate to human
3

AI intent & smart routing

  • • Detect inquiry, complaint, suggestion, praise, spam, negativity, feedback
  • • Priority alerts for high-risk and high-value content; auto-escalation
  • • Human-in-the-loop fallback for sensitive operations
4

Analytics & growth dashboards

  • • Account trends, sentiment and intent distribution, cross-platform compare
  • • Task execution outcomes and ROI traceability
  • • Closed-loop data to continuously refine strategy and cadence
5

Anomaly & sentiment alerts

  • • Real-time detection of negative density spikes and sentiment anomalies
  • • Follower surges/drops and engagement anomalies tiered
  • • Routed to ops/brand owners by risk level
6

Real-device automation · Moat

  • • Real-device environment simulation bypasses platform controls
  • • Covers Xiaohongshu, Douyin, Kuaishou, Bilibili — places API can't go
  • • Account assets stay safer and more stable long-term

AI-accelerated end-to-end ops

From content to growth, AI assists every step.

1
Material
Content import Asset library
2
AI Analysis
Content understanding Audience analysis
3
Auto Patrol
Real-time monitoring Anomaly alerts
4
Intent
Multi-dimension intent Sentiment
5
Smart Reply
AI-generated reply Auto engagement
6
Data Loop
Data backflow Review & optimize

Why Tingchao

  • Unlike CS-focused SaaS, Tingchao centers on long-term operations asset accumulation
  • Real-device automation covers domestic platforms others cannot reach
  • Engineering-first stack: model tuning, agent framework, real-device — all owned

Ready to hand account operations to AI?

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